Apparently Pru Health are saving money by providing customers with a web-link to their policy wording. On checking the FSA handbook COBS 14 it appears to be in order but only on the proviso that hard copy is available upon request for clients without internet access. Where a client has supplied an e-mail address apparently it is safe to assume that they have internet access, where they haven’t then an alternative should be offered. There are plenty of people out there with e-mail addresses who don’t have regular access though and further more it can be argued that a policy is not so easily read on a screen as a booklet in hand. To print it as well is argueably defeating the object and should clients and brokers be expected to expend who ink cartridges on printing policy documents that they have paid for?

I am all for paperless, however, I often feel the need to have something in hand to read, it’s hard reading long and wordy things on-screen. What does everyone think?